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Australia and International Order Tracking
Track your Order
Select your order shipping partner below.
Enter your order tracking number to get an up to date shipping status.
We'll keep you updated every step of the way, from the moment it leaves our warehouse to its final delivery.
Select Shipping Partner
Robe Haircare Shipping Info
Here’s the when, where and how on Robe Haircare’s shipping process.
We know how excited you are to receive your Robe Haircare order, so we endeavour to ship out all orders within 48 hours after it’s been placed, between Monday to Friday - 9:00am - 5:00pm
All regular and express parcels are sent via AusPost or DHL
Australian Shipping
Standard Tracked Shipping with AusPost or DHL
Express Tracked Shipping
Need your order now? We offer express shipping for $15 AUD with any order for orders within Australia
International Shipping
We offer air freight shipping to the following regions via DHL Express International.
| Country | Solution |
| New Zealand | DHL Express 1-2 Days |
| USA | DHL Express 2-3 Days |
| Canada | DHL Express 2-3 Days |
| UK and Ireland | DHL Express 3-4 Days |
| Europe | DHL Express 2-3 Days |
| Asia | DHL Express 1-2 Days |
Please note that any orders sent to countries outside of Australia may be subject to additional tax and/or customs charges when they arrive. Please double check if there are any fees that you may be charged before placing your order.
How long will my order take to arrive?
Australian domestic orders
Generally 1-2 business days from the date of shipping. However please be aware that in the instance of extreme weather events, your order may be delayed in affected areas.
International orders
Generally 10-14 business days from the date of shipping. Please be aware that in the instance of staff shortages among international postal networks or circumstances beyond our control, international orders may take longer.
Duties and Taxes
All international shipping prices are inclusive of duties and taxes.
Sustainable Shipping
ROBE have proudly partnered with DHL Express by investing in sustainable aviation fuel, we actively reduce the co2e emissions associated with our shipments by 10%. (Refer to above GG+ slide)
On Demand Delivery
DHL express shipping offers the following free in-flight delivery options for control, visibility and flexibility via SMS / email:
- Deliver my package on another day: scheduled delivery
- Deliver my package to another address: alternate delivery to work or family.
- Deliver my package at a safe place: authorise shipment release.
- Deliver my package with neighbour: leave with neighbour, reception or guard.
- Deliver my package at a DHL service point: hold for collection.
- Request my hold my package: vacation hold safekeeping up to 30
- End to end real time tracking and estimated delivery time is included.