Here’s the when, where and how on Robe Haircare’s shipping process.

We know how excited you are to receive your Robe Haircare order, so we endeavour to ship out all orders within 48 hours after it’s been placed, between Monday to Friday - 9:00am - 5:00pm

All regular and express parcels are sent via AusPost or DHL

Australian Shipping

Standard Tracked Shipping with AusPost or DHL

Express Tracked Shipping

Need your order now? We offer express shipping for $15 AUD with any order for orders within Australia

International Shipping

We offer air freight shipping to the following regions via  DHL Express International.

Country	Solution
New Zealand	DHL Express 1-2 Days
USA	DHL Express 2-3 Days
Canada	DHL Express 2-3 Days
UK and Ireland	DHL Express 3-4 Days
Europe	DHL Express 2-3 Days
Asia	DHL Express 1-2 Days

 

Please note that any orders sent to countries outside of Australia may be subject to additional tax and/or customs charges when they arrive. Please double check if there are any fees that you may be charged before placing your order.

How long will my order take to arrive?

Australian domestic orders

Generally 1-2 business days from the date of shipping. However please be aware that in the instance of extreme weather events, your order may be delayed in affected areas.

International orders

Generally 10-14 business days from the date of shipping. Please be aware that in the instance of staff shortages among international postal networks or circumstances beyond our control, international orders may take longer.

Duties and Taxes

All  international shipping prices are inclusive of duties and taxes.

Sustainable Shipping
ROBE have proudly partnered with DHL Express by investing in sustainable aviation fuel, we actively reduce the co2e emissions associated with our shipments by 10%. (Refer to above GG+ slide)

On Demand Delivery
DHL express shipping offers the following free in-flight delivery options for control, visibility and flexibility via SMS / email:

• Deliver my package on another day: scheduled delivery
• Deliver my package to another address: alternate delivery to work or family.
• Deliver my package at a safe place: authorise shipment release.
• Deliver my package with neighbour: leave with neighbour, reception or guard.
• Deliver my package at a DHL service point: hold for collection.
• Request my hold my package: vacation hold safekeeping up to 30
• End to end real time tracking and estimated delivery time is included.

 

I haven’t received my shipping confirmation or tracking details. What should I do?

Most ROBE orders are picked, packed and dispatched within 48 hours of being placed. Once your order has been dispatched, you should receive an email with your tracking details.

Occasionally these emails can go astray, so if it’s been more than 48 hours and you haven’t received your shipping confirmation, first have a quick look in your junk or spam folder.

If it’s not there, please email lauren@robehaircare.com with your name and order number and I’ll happily look into it for you and make sure your parcel is on its way.

 

Why did I receive an order confirmation text from an international phone number?

If you provided your mobile number instead of an email address at checkout, your order confirmation will be sent automatically via SMS.

These messages are generated through our website's secure checkout system (Shopify) and may occasionally appear to come from an international phone number.

Don't worry — this is a legitimate order confirmation from ROBE Haircare, and your order has been received successfully.

If you'd prefer to receive order updates via email in future, simply enter your email address at checkout.

If you're ever unsure about a message you've received, please contact us directly and we'll be happy to confirm your order details.